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Offline Marnix Bouwman  
#1 Posted : Tuesday, June 12, 2018 3:48:17 AM(UTC)
Marnix Bouwman

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So, we have products with downloadable items.
Can we add a link to them in the e-mail (order e-mail) or is this impossible?
Offline Reto Cossalter  
#2 Posted : Friday, June 29, 2018 7:55:29 AM(UTC)
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AFAIK you are limited to the predefined Tokens.
The only way (I know) to download the file is by going to your order history.
Offline Will Strohl  
#3 Posted : Friday, June 29, 2018 10:42:26 AM(UTC)
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You can see a listing of all of the available e-mail tokens in the documentation below:


In short, you can't display the download link in an e-mail easily, unless you choose to override the e-mail task in your own custom order workflow task. Documentation on custom workflows is below:


Then, you'd implement something like this, but inject the download link:


In closing, I'd like to say that we'd suggest against this approach since you lose the huge opportunity of additional branding, upsell/resell, value proposition, privacy/security, and analytics that you get by simply redirecting the customer back to your website to view and click on the download link. In general, it's always a best practice to keep sending your customers and prospective customers to your website for everything that you can.

Edited by user Friday, June 29, 2018 10:43:00 AM(UTC)  | Reason: added privacy and security

Will Strohl, Upendo Ventures
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