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Offline Aranka  
#1 Posted : Thursday, January 4, 2018 6:22:47 AM(UTC)
Aranka

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Hello,

We are testing Ideal payment with Ogone/Ingenico as Third party payment method.

We are getting an error when trying to simulate a succesful payment.
It says:
SHA signature does not match. Please contact the store owner directly to complete your order.

In the Log we see that 2 messages appear:
Third Party Payment Method Checkout Failed
Page load exception: Server cannot append header after HTTP headers have been sent.

Our SHA-IN and SHA-OUT Phrases are unique and the same in hotcakes and Ogone/Ingenico

Has anybody seen this error and how to fix it?
If you need any more information please ask.
Offline Kurt  
#2 Posted : Thursday, January 4, 2018 6:07:18 PM(UTC)
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Dear Aranka,

I also had the same problems. This is probably a bug. Will, can you test the ogone payment method and (dis) confirm?
Offline Aranka  
#3 Posted : Friday, January 5, 2018 2:57:36 AM(UTC)
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Hi Kurt,

Thanks for your reply, did you find a solution to this problem? and is it only when testing or also with a live ogone account?
Offline Aranka  
#4 Posted : Tuesday, January 9, 2018 6:15:19 AM(UTC)
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Will, have had the time to take a look at this?
Offline Will Strohl  
#5 Posted : Friday, January 12, 2018 3:36:25 PM(UTC)
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It's incredibly easy to set-up some payment methods incorrectly or in ways that are unsupported. Can you verify that you've configured your payment method the way outlined in this documentation article?

https://hotcakescommerce...83-Ogone-Payment-Gateway
Will Strohl, Upendo Ventures
Hotcakes Cloud | Get Support | Code Support
Official Cloud & Support provider for Hotcakes
Offline Aranka  
#6 Posted : Saturday, January 13, 2018 8:14:12 AM(UTC)
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Hi Will,

In our Installation of HotCakes we have other fields then shown in the article.
We have these:
Payment Service Provider Id
Hash Algorithm
SHA-IN Pass Phrase
SHA-OUT Pass Phrase
Template Page
Debug Mode
Developer Mode

How can I get the options for User account from the article you send?
Or is there maybe a article about configuring Ingenico with these fields?

Thanks.
Offline Marnix Bouwman  
#7 Posted : Monday, January 15, 2018 6:50:53 AM(UTC)
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Hi Will,
Looks like you are referring to an 'older' version.
We have this version: https://hotcakescommerce...the-Ogone-Payment-Method

So it seems there is a problem with the SHA-OUT Setting.
And it seems we're not the only one with this problem , so can you verify if this is a bug or a configuration issue?
Offline Marnix Bouwman  
#8 Posted : Monday, January 15, 2018 6:52:20 AM(UTC)
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So @Kurt, you say you also 'had' the problem.
Does this mean that you solved it in some way???
Can you tell us how?
Offline Kurt  
#9 Posted : Monday, January 15, 2018 4:09:26 PM(UTC)
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Well, actually I couldnt fix the problem. But From the many requests, 50, I managed to only make one payment using an ogone test account. There is something wrong but dont know what. Hopefully Will can test this since he is the hcc expert. And I also hope that Geoff Barlow shares his mollie payment module.

Edited by user Monday, January 15, 2018 4:11:41 PM(UTC)  | Reason: Not specified

Offline Will Strohl  
#10 Posted : Tuesday, January 16, 2018 3:55:30 PM(UTC)
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I'm sorry that I posted the old article first. The newer article does outline how to use the SHA settings. Are you able to confirm that you've followed those configuration steps? There's information for the SHA in, out, and what to do with it on the Ogone end.

https://hotcakescommerce...the-Ogone-Payment-Method
Will Strohl, Upendo Ventures
Hotcakes Cloud | Get Support | Code Support
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Offline Aranka  
#11 Posted : Wednesday, January 17, 2018 3:12:30 AM(UTC)
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Hi Will,
I can confirm that I followed all the directions from the article, at the hotcakes side and the Ogone side.
Offline Aranka  
#12 Posted : Tuesday, January 23, 2018 3:01:32 AM(UTC)
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Hi Will,
Is there any progress in finding out the issue with Ogone payment method?
thanks 1 user thanked Aranka for this useful post.
Kurt on 1/25/2018(UTC)
Offline Kurt  
#13 Posted : Thursday, January 25, 2018 12:50:07 PM(UTC)
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Hi Will,

Is there any progress in finding out the issue(s) with Ogone payment method? HCC without Ogone means that europeans cant use HCC.
Offline Will Strohl  
#14 Posted : Thursday, February 8, 2018 4:28:25 PM(UTC)
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I'm unable to confirm that there's an issue with the provider. If any of you want to troubleshoot this further, you may find the issue as well since it's open source. I'd be happy to accept a pull request if that's the case.

Outside of that, our support clients haven't reported any issues with this provider either.
Will Strohl, Upendo Ventures
Hotcakes Cloud | Get Support | Code Support
Official Cloud & Support provider for Hotcakes
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