Welcome Guest! To enable all features please try to register or login.
Options
Go to last post Go to first unread
Offline Marnix Bouwman  
#1 Posted : Tuesday, June 12, 2018 3:48:17 AM(UTC)
Marnix Bouwman

Rank: Member

Reputation:

Groups: Registered, Registered Users, Subscribers
Joined: 6/9/2017(UTC)
Posts: 12

So, we have products with downloadable items.
Can we add a link to them in the e-mail (order e-mail) or is this impossible?
Offline Reto Cossalter  
#2 Posted : Friday, June 29, 2018 7:55:29 AM(UTC)
Reto Cossalter

Rank: Advanced Member

Reputation:

Groups: HCC-Partner, Registered, Registered Users, Subscribers
Joined: 6/9/2017(UTC)
Posts: 47

Thanks: 25 times
Was thanked: 24 time(s) in 21 post(s)
AFAIK you are limited to the predefined Tokens.
The only way (I know) to download the file is by going to your order history.
Offline Will Strohl  
#3 Posted : Friday, June 29, 2018 10:42:26 AM(UTC)
Will Strohl

Rank: Administration

Reputation:

Groups: Administrators, HCC-Employee-Store-Manager, HCC-Employee-Support, HCC-Partner, Moderators, Partners, Registered, Registered Users, Subscribers
Joined: 12/22/2016(UTC)
Posts: 342

Thanks: 78 times
Was thanked: 59 time(s) in 57 post(s)
You can see a listing of all of the available e-mail tokens in the documentation below:

https://hotcakescommerce...3-E-Mail-Template-Tokens

In short, you can't display the download link in an e-mail easily, unless you choose to override the e-mail task in your own custom order workflow task. Documentation on custom workflows is below:

https://hotcakescommerce...Order-Workflow-Solution-

Then, you'd implement something like this, but inject the download link:

https://hotcakescommerce...stomers-Programmatically

In closing, I'd like to say that we'd suggest against this approach since you lose the huge opportunity of additional branding, upsell/resell, value proposition, privacy/security, and analytics that you get by simply redirecting the customer back to your website to view and click on the download link. In general, it's always a best practice to keep sending your customers and prospective customers to your website for everything that you can.

Edited by user Friday, June 29, 2018 10:43:00 AM(UTC)  | Reason: added privacy and security

Will Strohl, Upendo Ventures
Hotcakes Cloud | Get Support | Code Support
Official Cloud & Support provider for Hotcakes
Users browsing this topic
Forum Jump  
You cannot post new topics in this forum.
You cannot reply to topics in this forum.
You cannot delete your posts in this forum.
You cannot edit your posts in this forum.
You cannot create polls in this forum.
You cannot vote in polls in this forum.

Powered by YAF.NET | YAF.NET © 2003-2020, Yet Another Forum.NET
This page was generated in 0.204 seconds.

Notification

Icon
Error

Loading
  • Sign-up for the Hotcakes Community Newsletter: