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Offline Gilderroot  
#1 Posted : Sunday, February 3, 2019 4:41:54 PM(UTC)
Gilderroot

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Hi All,

When I place an order with HCC Checkout module, a User is created using their Paypal Express Information rather than using the user information fields in the Checkout. Shouldn't the username / name be created using the Checkout Information fields?

Also once an account is created in the website, when you place another order using a different Paypal Express account those details will update the account in the website (first & last name)

Is there a way to stop paypal express from updating the user details in the website?
Is there also a way for the username to be created using the checkout field? not paypal

*edit*
"Use Email Address as Username" is completly ignored by checkout (could be an issue with DNN 9.2.2)
When placing order with the same email address but different first & last names Via Paypal, The website will create a new user with the same email address.

Am using Sandbox mode with Paypal Express, am just guessing this wouldn't effect the above.

Edited by user Sunday, February 3, 2019 5:38:16 PM(UTC)  | Reason: Adding More information

Offline Will Strohl  
#2 Posted : Monday, February 4, 2019 10:45:39 PM(UTC)
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The checkout process does indeed ignore some of the customizations that may be made to DNN's registration process. It was never meant to duplicate it, but rather, integrate with the most common configurations (at the time). Please feel free to create an issue in GitHub to have that updated, if you'd like for it to be done in the future. :)

https://github.com/Hotca...kes-commerce-core/issues

I don't recall that the PayPal Express information is being used for creating the user account. Are you able to duplicate that behavior on a cleanly installed instance of Hotcakes Commerce without any extension points being used?
Will Strohl, Upendo Ventures
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Offline Gilderroot  
#3 Posted : Wednesday, February 6, 2019 4:11:08 PM(UTC)
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Hi Mate,

Have tested this checkout account creation on both Live and Localhost (localhost has no modules apart from HCC.)
Module Version: 3.2.1
DNN Version 9.2.2
Regardless if I choose Guest Checkout or New Account it will create a new user using the First & Last names of the account used in paypal.

So for example in HCC checkout, i'd select "New Account"
First Name: Joe
Last Name: Blog
Username: gilderroot
Password: password123

In paypal - using a sandbox Buyer account:
1st Name: test
Last name: Buyer

Once purchase is complete, user recieves thank you for signing up email:
Username: tBuyer
Password: d884xj2 (this is a randomly generated password)

Will do some more testing to try provide more information.

Edited by user Wednesday, February 6, 2019 4:14:50 PM(UTC)  | Reason: Not specified

thanks 1 user thanked Gilderroot for this useful post.
Will Strohl on 2/7/2019(UTC)
Offline Gilderroot  
#4 Posted : Tuesday, March 12, 2019 5:30:11 PM(UTC)
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Hi,

Just encountered a major issue in my eyes.

If using the Paypal Express Gateway the "Bill To" and "Shipping Address" is pulled via PayPal.
The fields in checkout seem to be just for show, all information you enter will be replaced by paypal.

To replicate, setup a paypal express gateway (live)
In Hotcakes checkout enter different information to the paypal account you use.
Once payment has been made, check order and see which details are pulled.
You will see the details you entered in paypal, None of the information from the checkout is pulled.

Unless there is an option to change this, do let me know!



Offline Will Strohl  
#5 Posted : Thursday, April 25, 2019 1:15:35 PM(UTC)
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This is by-design. PayPal often will have completely different information entered during the checkout process, and if that information is not transferred back to the store, customer service staff could have a poor experience assisting customers in many cases.

If you wish to override this behavior, it's possible to do so using a custom workflow task to replace the default one included in Hotcakes.
Will Strohl, Upendo Ventures
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Offline Gilderroot  
#6 Posted : Wednesday, July 24, 2019 10:56:25 PM(UTC)
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The main issue is the phone number field.

I did some more looking around and may of jumped to conclusions...
It seems like (correct me if im wrong) Hotcakes Checkout address gets sent to Paypal,
Paypal then sends the address back to HotCakes when payment is accepted?

Why does the Phone Number field not get pulled across to paypal?

Am currently looking at custom workflow to see if this is possible. not too familiar with this stuff :)


Offline Will Strohl  
#7 Posted : Thursday, July 25, 2019 1:15:54 PM(UTC)
Will Strohl

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Originally Posted by: Gilderroot Go to Quoted Post

It seems like (correct me if im wrong) Hotcakes Checkout address gets sent to Paypal,
Paypal then sends the address back to HotCakes when payment is accepted?


You're correct.

Originally Posted by: Gilderroot Go to Quoted Post

Why does the Phone Number field not get pulled across to paypal?


It's been a while since I've looked at that, but I believe it's because it wasn't a required field.
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Offline Bryan  
#8 Posted : Tuesday, November 26, 2019 11:02:24 PM(UTC)
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Hi team, just wondering if anyone has a solution to this issue? understand it may have been by design originally but am now looking at was to make it pull the phone number back inot the store.

Ultimately what should happen(from my perspective) is the phone number field should get treated the same as all the others and 1. feed number to paypal 2. receive the phone number back from paypal.

this is a bit of a sticking point as the users are entering their phone numbers and requesting and we aren't able to contact them when they think we should be able to.
Offline Will Strohl  
#9 Posted : Tuesday, December 10, 2019 11:20:33 AM(UTC)
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This sounds like something that should be reported in GitHub so it can be resolved.

https://github.com/hotca...kes-commerce-core/issues
Will Strohl, Upendo Ventures
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