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Offline Bryan  
#1 Posted : Tuesday, October 15, 2019 7:19:49 PM(UTC)
Bryan

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hi all, pretty much as it says in the title, we have created a working custom payment method, except for the fact the store Admin is not receiving the email notifications when the order is successfully completed.

It appears that the customer is receiving 2 email notification instead of just one, potentially they are receiving both the admin and the customer email, maybe??

If after the order complete I manually go into the view the order I can then trigger the "Admin Order Receipt" that works as expected and the store admin email gets the email notification.

If the customer pays with PayPal Express instead of our custom method then the notification emails work fine. so I know that emails are send just fine and it doesn't appear to be a case of email servers bouncing emails so it must be something we have done wrong with our Payment Method.

Any help in pointing us in the right direction here would be most appreciated, thanks.


Offline Will Strohl  
#2 Posted : Wednesday, October 16, 2019 10:50:09 AM(UTC)
Will Strohl

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Assuming that you're on the most recent version of Hotcakes Commerce (currently 03.02.01) and nothing is in place to change the default e-mail notification behavior, Hotcakes Commerce should be sending 2-3 e-mails in most cases.

Assuming either guest checkout or new customer, there will be 3 e-mails total. First, a new order notification goes to the store admin e-mail address set in the store administration. The other two would be a receipt and a new user account e-mail to the customer.

If the customer exists and authenticated, it would be one less e-mail since the user account would not be created.

Outside of that, there could be at least one additional e-mail sent out in some cases, if you have drop-shipping enabled, which would go to the associated vendor(s). The number of additional e-mails would depend on the number of vendors associated with the line items in the order.
Will Strohl, Upendo Ventures
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Official Cloud & Support provider for Hotcakes
Offline Bryan  
#3 Posted : Wednesday, October 16, 2019 7:20:52 PM(UTC)
Bryan

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Hi Will and thanks for the reply.

Yes we are on the latest version of Hotcakes.

We have made some progress since yesterday and got closer to the root issue I think.
What we had missed was triggering the Order After Payment Workflow, we now have this working correctly and the Admin and the Customer are both receiving the expected emails.

The issue I now have is the customer is now receiving a total of 3 emails(for an already registered user) these are made up of 1 "New Order Receipt" and 2x "Vat Invoice" emails.

I now believe that the two emails the customer has been getting all along are these two VAT Invoice emails.
If I turn off the "Apply VAT Rules" in the store settings then the those two emails stop and the customer only receives the 1 email they are meant to get.

Question:
How can I disable these Vat Invoice emails from sending completely?
Offline Will Strohl  
#4 Posted : Saturday, October 19, 2019 4:30:39 PM(UTC)
Will Strohl

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You can disable things like this by implementing a custom order workflow.

https://hotcakescommerce...Order-Workflow-Solution-
Will Strohl, Upendo Ventures
Hotcakes Cloud | Get Support | Code Support
Official Cloud & Support provider for Hotcakes
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